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Hybrid Working; Part 3

Customer Contact Without The Contact Centre – Hybrid Working; Part 3

Customer contact without the contact centre Hybrid Working; Part 3 One of the problematic areas our clients faced in 2020 was maintaining the level of availability and service that customers expected pre-pandemic. With staff no longer in the office, emails could still be serviced but taking phone calls proved much…

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Hybrid Working; Part 2

Productivity Over Location – Hybrid Working; Part 2

Productivity Over Location Hybrid Working; Part 2 Pre-2020, there was still a prevalence in many companies that attendance in the office was linked to productivity, and those companies probably struggled the most with having to swing to a location-less environment. A previously centralised workforce probably worked from lots of emails,…

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Hybrid Working Part 1

Adapting To The New Office: Hybrid Working; Part 1

Adapting To The New Office Hybrid Working; Part 1 Just before Christmas I reflected on what a strange year 2020 was. In so many ways we were thrown in at the deep end when it came to remote working, with mixed results. Some industries were better placed to adapt, many…

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Contact Mangement

Contact Management without the ‘Contact Centre’

Contact Management without the 'contact centre' An opportunity waiting to be embraced A pressing issue for most firms (and their clients) recently has been maintaining high quality, efficient client communication in a period of high market volatility, while helping staff to either comply with lockdown restrictions and/or ensure social distancing…

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EA SafeDelete: Enhancement Update

EA SafeDelete: Enhancement Update Users of Sparx Systems Enterprise Architect (EA) may be familiar with the EA SafeDelete MDG extension published by Dunstan Thomas. This MDG extension enhances the user experience of Sparx Systems’ award winning tool by providing a safeguard against the accidental deletion of repository elements and providing…

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Getting the best out of an MDG

Getting the Best out of an MDG Presented by Phil Chudley at the EA Global Summit At the start of June 2020 the first online EA Global Summit was held with fantastic free content from experts across the globe. The event had a host of attendees and presenters hailing from…

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New online training course – BPMN 2.0 with Enterprise Architect version 15

New online training course – BPMN 2.0 with Enterprise Architect version 15 Online Training with Dunstan Thomas BPMN 2.0 with Enterprise Architect version 15 It looks like social distancing will be with us for the foreseeable future and as such Dunstan Thomas are continuing to operate under a remote delivery…

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Reporting with Enterprise Architect version 15 – Online Training

Reporting with Enterprise Architect version 15 – Online Training Online Training with Dunstan Thomas Reporting with EA 15 In this new world of Social Distancing, remote working and remote delivery have become essential as we all adapt to being at home and away from the traditional meeting room environment. It…

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Remote Delivery; Work Safe, Work Smart

Remote Delivery; Work Safe, Work Smart COVID-19 has thrust us into uncertain times but we are adapting to our new temporary arrangements. Dunstan Thomas, as of last week, have suspended all face to face training and consulting engagements and moved to remote delivery of these services. Our Consultants and staff…

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Creating Navigable Models for HTML Publication

Creating Navigable Models for HTML Publication by Phil Chudley, Principal Consultant at Dunstan Thomas Consulting Background Once a model has been developed in Enterprise Architect, it can be shared to users who do not have Enterprise Architect by publishing the model to HTML where the model can be viewed in…

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