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I have drawn 500 Pools

I have drawn 500 Pools, and I would draw 500 more!

I have drawn 500 Pools ...and I would draw 500 more! Very recently, I was in discussions with a long-term client of Dunstan Thomas in preparation for an upcoming training session on the use of BPMN 2.0 with Sparx Systems Enterprise Architect. Over the course of those discussions, we got…

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Enterprise Architect Version 16

Just announced at the EA Global Summit: Enterprise Architect Version 16

Enterprise Architect Version 16 Enterprise Architect (EA) Version 16 announced at the EA Global Summit The keynote session at the recent EA Global Summit 2021 was delivered by Tom O’Reilly, Chief Operations Office at Sparx Systems where he highlighted the features of the upcoming release of Enterprise Architect (EA) version…

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Questions from the crowd – Can I set a workflow in Enterprise Architect?

Questions From The Crowd Can I set a workflow in Enterprise Architect? Doing what we do here at Dunstan Thomas we often get asked questions by users of Enterprise Architect, both new and experienced alike. There are some questions that pop up more often than others and one that has…

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To Shape Script, or not to Shape Script?

To Shape Script, or not to Shape Script? Almost a year ago, as we embarked on what was to be the first of a series of lockdowns in the UK, I decided to learn some new skills that I could put into practice with Enterprise Architect (EA). I decided that…

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Business Process Modelling Notation (BPMN)

Evolving your Business Processes through Time Aware modelling

Evolving your Business Processes through Time Aware modelling Earlier this week I was spending a little time flitting around the various LinkedIn groups that I frequent. In one of the BPMN groups, the group admin had set a fun little challenge as follows: Create a BPMN model for this leave…

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Hybrid Working; Part 3

Customer Contact Without The Contact Centre – Hybrid Working; Part 3

Customer contact without the contact centre Hybrid Working; Part 3 One of the problematic areas our clients faced in 2020 was maintaining the level of availability and service that customers expected pre-pandemic. With staff no longer in the office, emails could still be serviced but taking phone calls proved much…

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Hybrid Working; Part 2

Productivity Over Location – Hybrid Working; Part 2

Productivity Over Location Hybrid Working; Part 2 Pre-2020, there was still a prevalence in many companies that attendance in the office was linked to productivity, and those companies probably struggled the most with having to swing to a location-less environment. A previously centralised workforce probably worked from lots of emails,…

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Hybrid Working Part 1

Adapting To The New Office: Hybrid Working; Part 1

Adapting To The New Office Hybrid Working; Part 1 Just before Christmas I reflected on what a strange year 2020 was. In so many ways we were thrown in at the deep end when it came to remote working, with mixed results. Some industries were better placed to adapt, many…

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Contact Mangement

Contact Management without the ‘Contact Centre’

Contact Management without the 'contact centre' An opportunity waiting to be embraced A pressing issue for most firms (and their clients) recently has been maintaining high quality, efficient client communication in a period of high market volatility, while helping staff to either comply with lockdown restrictions and/or ensure social distancing…

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Getting the best out of an MDG

Getting the Best out of an MDG Presented by Phil Chudley at the EA Global Summit At the start of June 2020 the first online EA Global Summit was held with fantastic free content from experts across the globe. The event had a host of attendees and presenters hailing from…

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